Terms of Service

These terms govern use of ShopPhone, an AI phone receptionist for home-service businesses. By creating an account or using the service you agree to them.

The service

ShopPhone provisions a phone number and an AI assistant that answers inbound calls, qualifies callers, checks availability, and records bookings or callbacks. Voice and telephony are provided through our vendor Vapi. Calendar access is provided through Google when you connect it. We do not quote prices and we are not a dispatch, insurance, or emergency service.

Call recording and AI

Calls may be recorded and transcribed. The default greeting discloses this. You are responsible for complying with recording-consent and telemarketing laws in every state you serve, including two-party consent states. The assistant can be wrong, miss a detail, or fail to book. You agree to review leads promptly and not treat the assistant as a substitute for a person on emergency or life-safety calls. Gas, fire, and medical emergencies must be directed to 911.

Your account

• You must provide accurate business information and keep hours, service area, and job types current.
• You must not use the service for unlawful, harassing, or deceptive calls.
• You are responsible for everyone who uses your dashboard.
• Demo shops are sample data and are not your customers.

Calendar and data

If you connect Google Calendar, we request calendar-only access so we can read free/busy and create events you ask us to book. We encrypt tokens at rest. You can disconnect at any time in Settings. We do not sell your call recordings or customer lists.

Fees and trials

Paid plans are billed monthly after a 14-day trial unless cancelled. Included minutes and overage rates are shown at checkout and in Billing. Failed payment may suspend the number until the invoice is paid. You can cancel in the customer portal; service continues through the paid period. Usage is metered from call duration reported by the telephony vendor.

Availability and liability

We aim for 24/7 answering, but networks, vendors, and models fail. ShopPhone is provided as-is. To the fullest extent allowed by law, we are not liable for lost jobs, missed calls, calendar conflicts, or consequential damages. Our total liability for a claim is limited to the fees you paid us in the three months before the claim. Some states do not allow these limits; in those states they apply only to the extent permitted.

Suspension and termination

We may suspend a number for non-payment, abuse, or legal risk. You may cancel at any time. After cancellation we stop the assistant and may delete recordings and leads after a reasonable retention window unless the law requires longer.

Changes

We may update these terms. Continued use after an update is acceptance of the new terms. If you do not agree, cancel in Billing.

Contact

Questions about these terms: use the email on your account, or the support address listed on your ShopPhone invoice.